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Store Policies

Store Policies

HOURS OF OPERATION

Product information, pricing and sales are available online, 24 hours a day at KeynotePlus.com. Customer Support is available via email, typically between the hours of 9AM and 7PM Central (US) Monday through Friday. We do not process orders by phone or mail.

SALES TO END USERS ONLY

KeynotePlus.com sells products to end-users only. All products are subject to End-User License Agreement. Resale or redistribution of products offered on the KeynotePlus website is expressly forbidden.

PAYMENT METHODS

KeynotePlus.com accepts Visa, MasterCard, American Express and Discover cards via PayPal on our online store. At the time of your order, your card will be authorized and charged.

ONLINE ORDER FULFILLMENT

All orders, unless otherwise noted, are available for immediate download. At the time of checkout, we will obtain an authorization from the credit card you provide. Once your transaction is complete, downloads for each product purchased will be added to your account, which can be accessed at any time after your order. If the transmission is interrupted in any way during download, you can use your KeynotePlus account and password to begin the downloading process again.

PROOF OF PURCHASE/RECEIPT

A Printable receipt will be presented to you at the end of your transaction. Additionally, an email version of the receipt will be forwarded to your registered email address. You may obtain a re-printable receipt by logging into Your Account on the KeynotePlus.com website and retrieving your Order History.

ELECTRONIC SOFTWARE DOWNLOADS

Our products are electronic software downloads only and not available on a CD or DVD. As such, we suggest you make a back up copy of your purchase.

Access to files

After purchase you will have access to your file(s) from the Theme Library page in Your Account. You will be able to download the file twice without any additional intervention required. If you change computers or simply need access to your files again beyond that limit, contact customer support and we will be happy to assist you in most cases. Please be aware, however, that after downloading the file(s) you have purchased one time our obligation to you under the terms of sale is fulfilled and the courtesy of additional downloads is not a guarantee.

REFUND POLICY

Refunds are provided only for non-downloaded products, excepting cases in which multiple copies of a single item have been erroneously purchased. A store credit or exchange may be offered instead of a refund at the discretion of KeynotePlus.

Tender and Pricing

All sales in US Dollars only. Pricing is subject to change without notice.